FAQs

Tana Water Works Development Agency is a State Agency under the Ministry of Water, Sanitation, and Irrigation. Its core mandate is to develop, maintain, and manage water and sanitation infrastructure in its jurisdiction. This includes management of bulk water supply projects, dams, sewerage systems, and sanitation facilities. The Agency also plays a strategic role in supporting county governments and water service providers to deliver safe, reliable, and affordable safe water.

The Agency covers Nyeri, Kirinyaga, Embu, Tharaka Nithi and Meru counties.

The Agency’s services include:

• Water Supply Infrastructure development – construction of dams, intakes, water treatment facilities, water reservoirs (tanks) and pipelines.
• Sanitation infrastructure – development and construction of sewerage systems, treatment facilities and related infrastructure.
• Water and Sanitation Project Rehabilitation – intakes, treatment facilities, dams, pipelines, boreholes and water pans
• Technical support – assisting counties and water service providers with planning and implementation of water and sanitation projects.
• Community engagement – involving residents in water and sanitation projects and promoting conservation.
• Environmental stewardship – protecting catchments and promoting afforestation.
• Support water infrastructure protection in conjunction with Water Police Unit

All water supplied through TWWDA projects undergoes regular treatment and monthly quality testing to meet national and World Health Organization standards.

Projects are financed through a mix of Government of Kenya allocations, donor support (e.g., AfDB, World Bank), and partnerships with National government institutions and county governments.

Communities benefit through:

• Access to safe, reliable water for domestic use.
• Improved sanitation facilities that reduce disease outbreaks.
• Support for schools and hospitals, ensuring hygiene and health.
• Economic growth, as businesses and farms thrive with reliable supply.
• Reduced burden on women and children, who no longer spend hours fetching water.

The Agency recognizes that water security depends on healthy ecosystems. It therefore invests in:

• Catchment restoration through tree planting and soil conservation for sustainability.
• Climate resilience programs safeguarding of rivers and dams, implementation of climate smart programs e.g. solar powered boreholes and treatment works.
• Community awareness campaigns on protecting water sources. This ensures that water projects remain sustainable for future generations. The agency also spearheads stakeholder and public participation forums during project design and project implementation for community ownership.
• Rain Water Harvesting – the Agency also supports rainwater harvesting initiatives through construction of dams and the provision of plastic water tanks to needy and deserving government institutions.

Residents can participate through public forums, stakeholder consultations, public engagement forums, partnerships, digital media and customer satisfaction surveys. Feedback is also collected via direct communication (e.g. visit to offices, email or official letters) and community outreach programs.

Examples include the Kerugoya–Kutus Water Supply and Sewerage Projects in Kirinyaga County, the Chogoria Water Supply and Sewerage Projects and Chuka Water Supply and Sewerage Projects in Tharaka Nithi County, Meru Sewerage Project in Meru County and Tetu Aguthi Water Supply Project among other projects in the region.

You can reach the Agency through its headquarters in Nyeri or regional offices, via email, or by phone at numbers provided below. Official updates are also shared on the Agency’s website and social media platforms.

Contacts

Maji House,

Along Baden Powell Road
P.O. BOX, 1292 – 10100.
Nyeri, Kenya

+254 724 259 891, +254 61 2034118
+254 61-2032282
Email: info@tanawwda.go.ke

ceo@tanawwda.go.ke

Website: www.tanawwda.go.ke

 

Working Hours

Monday-Thursday: 8am to 5pm

Friday: 8am to 4pm